503 error after transcoding
Possible cause: Upload has been interrupted by closing or reloading the window.Suggested solution: Try uploading again and be careful not to interrupt the process. If the video is more than 500 MB, the upload will resume where it left off.
Video is not uploaded
Possible cause: Upload has been interrupted by closing or reloading the window.Suggested solution: Try uploading again and be careful not to interrupt the process. If the video is more than 500 MB, the upload will resume where it left off. Possible cause: Not enough storage space to complete the upload.
Suggested solution: Confirm in the Storage statistics that you have used up your storage. Contact our support team to increase the storage space.
Upload to the Gcore Customer Portal is interrupted by a session timeout (force logout)
Possible cause: Video is too large to upload through UI.Suggested solution:
- Upload during late night or early morning hours when there is less load on the queue.
- Upload a small batch of videos (e.g., 10 at a time).
- Upload via API.
Upload is stuck in the Processed state for a long time
Possible cause: Processing queue is too long or loaded with large videos.Suggested solution: Wait a while and then try uploading again.